Bright Smile is a U.S. multi-location dental network with multiple hygienists per site focused on preventive hygiene, cosmetic treatments, and bringing recall patients back consistently.
Strong inbound volume was capped by bottlenecks — missed calls, manual recall, inactive patients, and zero visibility across locations.
Overflow & after-hours coverage. Callbacks triggered within 45 seconds of a missed call.
Re-engages hygiene cycles, no-shows, pending treatment, and inactive patients.
Live fill-rate, coverage, recall outcomes, and schedule recovery per location.
Before vs. after across calls, hygiene capacity, recall, and staff efficiency.
| Metric | Before | After | Change |
|---|---|---|---|
| Missed call rate | 27% | ~0% | ↓ Eliminated |
| Calls answered within 10 seconds | 42% | 90% | ↑ +48 pts |
| Hygiene chair fill-rate | 70% | 89% | ↑ +19 pts |
| Additional hygiene appts / day / location | 0 | 6 | ↑ +6 appts |
| Inactive patients re-engaged | 0% | 17% | ↑ New |
| Re-engaged patients who booked | 0% | 14% | ↑ New |
| Bookings captured after-hours | 0% | 20% | ↑ New |
| Staff time saved / location / day | 0 hrs | 3.5 hrs | ↑ 3.5 hrs |
Our inbound demand was finally met. We tried 2 other agencies before Gloura.
