GYB Construction is a U.S.-based general contracting company delivering residential remodels, commercial interior build-outs, and structural repair projects. Leads came from calls, website inquiries, referrals, and bid portals, but intake was inconsistent while teams were on job sites.
GYB Construction had the crews and capacity — but the front-end was losing leads at every stage.
Overflow & after-hours. Captures scope, urgency, address, project type. 60-second callback on dropped calls.
Structured bid intake — job category, location, timeline, budget, photos — before a PM is ever involved.
Confirms feasibility, aligns budget, schedules qualified estimates, sends PMs a summary before the call.
Auditable pipeline — every stage visible, coachable, and reportable across the team.
Local service-area pages built to rank for high-intent construction keywords in target markets.
Before vs. after across response speed, qualification rate, PM efficiency, and organic reach.
| Metric | Before | After | Change |
|---|---|---|---|
| Missed call rate | 26% | ~0% | ↓ Eliminated |
| Median lead response time | 3h 18m | 52 seconds | ↓ 99% faster |
| Qualified estimate scheduling rate | 39% | 58% | ↑ +19 pts |
| Unqualified inquiries reaching PMs | 64% | 18% | ↓ −46 pts |
| PM admin time on intake / day | 2.6 hrs | 1.0 hr | ↓ −1.6 hrs |
| Organic inbound leads / month | 14 | 27 | ↑ +93% |
| Service-area keywords in Google Top 10 | 9 | 22 | ↑ +13 keywords |
These guys with their systems completely changed the game for my business.
